That depends on the item.

Fabric Items such as pillows & throws are always final sale at the time of purchase. Due to the nature of fabric items, no exceptions can be made.

Non-Fabric Decor & Accessories can be returned in store for store credit, within one week of purchase with all tags still attached. After one week, these items are also final sale.

Special Orders have a few more details. When you place a special order, you have a one-week review period where you can come in to the warehouse and review the item, in person, before final acceptance. If you are unhappy with the item for any reason during this one-week inspection period, you may request a refund less a 20% restocking fee. After the one-week review period and/or once the item leaves our warehouse, it is final sale. Due to the nature of special order items, no exceptions can be made. Please review our Special Order Terms for additional details.

You can find us in downtown Fort Wayne on The Landing, a historic district. Our shop hours are Tuesday - Saturday 11am - 7pm, and the design studio is by appointment only.

110 W. Columbia Street #101
Fort Wayne, IN 46802

We do have materials samples you can view in-person with an associate or a member of our design team. We offer custom items for two of our brands—Rowe and Four Hands—which allow you to pick and choose the fabrics or materials that are right for you. We also have hundreds of rug samples available in store to browse! We'd encourage you to schedule a complimentary half hour consultation in our design studio to review all available options here.

We can absolutely help! We know design choices can be overwhelming, and we offer a few different services to make your decision-making easier. Our complimentary half hour consultation is the best place to start if you are needing help with making quick decisions (i.e. what color sofa works best with your existing furniture, or what size rug works best in your space) or don't know where to begin. If you would benefit from more in depth design assistance (i.e. selecting all new furniture, considering multiple options for a new layout, or ongoing design support) we offer multiple support tiers to meet your needs. Either way, we always recommend scheduling a free thirty minute consultation to see which service is best for you!

Table lamps, artwork, mirrors, pillows, gifts, and decor can be purchased off our showroom floor. Furniture and rugs are special order only. When in doubt, don't hesitate to ask a store associate for assistance.

We do offer local delivery (with delivery fees applying), within one and a half hours from our shop—Fort Wayne and the surrounding areas. Our standard delivery fee is $100 for ground level/threshold delivery. For your convenience, we also offer upgrades that include white-glove and up/down stairs with additional fees. We are currently unable to ship or deliver items outside of that boundary.

Curious if you fall within that delivery boundary? Contact us to find out.

We're a specialized retailer with items designed to stand the test of time. As such, we don’t regularly have sales. We will occasionally have sales when we are refreshing the items on our showroom floor. If you'd like to be notified of these sales when they do happen, sign up for our newsletter to be the first to know.

Special ordering allows you to choose exactly what you want, and allows us to order those furnishings specifically for you! There are so many benefits to this process, and we love helping our clients find the perfect item for their home. We have access to hundreds of additional options beyond what's shown in our showroom or even our website — many items you've seen at national furniture retailers! If you see something you like elsewhere, just ask us if we can get it for you! The benefit of special ordering those items from us means we'll handle receipt and inspection for you, before you pick them up or have them delivered. Before any special orders are placed, we do have terms that must be agreed to in order to protect both parties.

Special orders can be placed online or with any hospitality associate in our shop. Email us at info@housetohomefw.com or call 260-267-0620 to place your order. If you are unsure about what you want to order, we encourage you to schedule a complimentary consultation with our design team, and we can help find the right item for you. 

We do our best to give you an estimated arrival date based on the estimated availability at the time of ordering. Please note that all lead times are approximates and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only, and do not include transit time. Please allow an additional 3-5 weeks for delivery of items from Four Hands, and an additional 4-8 weeks for items from Rowe.

Yes. We require full payment upfront whether the item is ready to ship tomorrow or 6+ months from now. Please review our Special Order Terms for additional details.

When you place a special order, you have a one-week review period where you can see the item in-person at our warehouse. This allows you to see, feel, test the item in person before final acceptance. If you are unhappy with this item for any reason during this one-week review period, you may request a refund less a 20% restock fee. After the one-week review period and/or once the item leaves our warehouse, it is final sale. Due to the nature of special order items, no exceptions can be made. Please review our Special Order Terms for more details.

Special orders may not be cancelled unless the estimated time of arrival has changed by more than 90 days from the estimated time of arrival you were given at the time of ordering.

We completely understand— ordering just the right piece for your space can be overwhelming. The good news is we're professionals that have a lot of experience with this, and are here to help! We know what to look for, and can help you make the right decision. Our hospitality team is available in our shop during business hours, and our design team is available for more in-depth advice. You are always welcome to schedule a complimentary consultation with the design team here.

Don't forget you have a one week review period as a fall back. If you are unhappy with your item for any reason during this one-week review period, you may request a refund less a 20% restocking fee.

We aren’t currently able to ship items to residential addresses. We are working to have this available in the future! We do offer local delivery (with delivery fees applying), within one and a half hours from our shop—Fort Wayne and the surrounding areas.