We get it! It can be hard to figure out exactly which service or combination of services are right for you. We are here to help! You can start by downloading our Services Guide to get a better understanding of each service. Keep in mind you can combine more than one service to accomplish your project(s). If you would like further assistance, reach out to design@housetohomefw.com and we would be happy to point you in the right direction. You can even schedule a complimentary 30 minute consultation in our design studio to discuss your project in more depth.

Absolutely! This would fall under our “Remodel & New Construction” services. Our smallest retainer package would be a great fit for this!

Yes! If one of the design service packages doesn't cover everything you need, you can absolutely add on additional services. Download our Services Guide to get a better understanding of each service or contact design@housetohomefw.com for additional information.

Typically, yes. There are few exceptions that we have made, or will consider on a case by case situation. We stick to the brands we carry because we can confidently stand behind their products. We don’t want to put something in your home that we don't have experience with, and can't vouch for! We only carry brand that align with with our aesthetic and standard of quality.

Design fees are due before your initial meeting. If you selected a Furnishing Service, the 25% furnishing retainer will also be due prior to your initial meeting. Once final selections are made, we will invoice you the balance. 

After your final design meeting, you have one week, 7 days, to make your selections and apply your 'furnishing retainer'. Any unused amount from your 'furnishing retainer' will be transferred to store credit, less a 25% service fee. Selections made after 7 days will not receive any additional design benefits, and the prices are subject to change based on current market price.

This approach is not going to serve you well. As such, we strongly advise against this. We create cohesive spaces by combining our design process with the furnishings we carry, and have chosen. Picking and choosing outside of our process will result in a disorganized process, and a non-cohesive space. Further, your design fee and 'furnishing retainer' are both non-refundable, so your dollar will go much farther by working within our process. 

While this is not included in our design fees, we do offer add-on services for assembling, placing items in their designated place, and/or overseeing installation. Don't hesitate to let your designer know how we can be of service to you. We'd love to help as much as we can!

Special Order items are final sale after your in-person review period. That review period begins when you are notified that the item has been received & inspected by our warehouse. This final review allows you to see the item in-person before accepting. If you are unhappy with this item for any reason during the one-week review period, you may request a refund less a 20% restock fee. After the one-week review period and/or once the item leaves our shop, it is final sale. Due to the nature of special order items, no exceptions can be made.

We do our best to give you an estimated arrival date based on the estimated availability at the time of ordering. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only, and do not include transit time. Please allow an additional 3-5 weeks for delivery of items from Four Hands, and an additional 4-8 weeks for items from Rowe.

When you place a special order, you have a one-week review period where you can see the item in-person at our warehouse. This allows you to see, feel, test the item in person before final acceptance. If you are unhappy with this item for any reason during this one-week review period, you may request a refund less a 20% restock fee. After the one-week review period and/or once the item leaves our shop, it is final sale. Due to the nature of special order items, no exceptions can be made.

No—your items will be delivered to our warehouse and double inspected by our team. Once our team ensures everything is up to our standard, we'll contact you to begin your one-week review period, and to schedule pick up or delivery.

We get it. It can be tough to determine the exact number of hours you will need for design services. For this exact reason, we offer multiple packages to choose from to best fit your needs. We can help guide you based on your project specifications, but ultimately it's up to you to determine how much you want to use us for your project. You can always start smaller and scale up as the project progresses.

In the event you do not use your entire project retainer (i.e. you only use 10 of the 15 hours you paid for) you can request 50% of the balance to be applied as credit towards a future project retainer (the remaining balance is non-refundable). That credit will be available to use for up to one year. After one year, the credit will be cleared and the unused balance is forfeited.

If you determine you need more project hours than originally paid for, you can purchase additional project retainer packages at the standard rate. All additional hours are subject to our team's availability.

You must use the project retainer within the month agreed upon at the time of payment. Project retainers do not roll over month to month. 

In the event you do not use your entire project retainer in the given month, you can request 50% of the balance to be applied as credit towards a future project retainer (the remaining balance is non-refundable). That credit will be available to use for up to one year. After one year, the credit will be cleared and the unused balance is forfeited.

You must commit to a project retainer package at least one month in advance. The full project retainer package is due at the beginning of the month in which it will be used.